1. Digital delivery only
GetSimGo eSIMs are digital products. No physical SIM card or parcel is shipped. After payment is confirmed and provisioning succeeds, we send the order confirmation and installation details to the email address entered at checkout. They may also appear in My eSIMs.
2. Delivery timing
Most orders are delivered within a few minutes of successful payment. Provisioning, fraud checks, carrier maintenance or unusually high demand can cause delays. A displayed delivery estimate is not a guaranteed deadline unless expressly stated.
3. What you receive
Delivery may include a QR code, manual activation details, plan information and installation guidance. Treat these details as confidential. A QR code may be installable only once or only on one compatible device.
4. Your responsibilities
- Enter a complete and accessible email address at checkout.
- Check spam, junk and filtered folders.
- Confirm that the device supports eSIM and is carrier-unlocked.
- Keep the QR code and manual installation details private.
- Follow the plan-specific activation and validity instructions.
5. If delivery does not arrive
Check My eSIMs and your spam folder, then contact support@getsimgo.com from the order email. Include the order number and payment time, but never send full card details. We will verify the order and resend, replace or refund it where appropriate.
6. Activation and validity
Delivery is not always the same as activation. Depending on the plan, validity may begin on installation, first connection to a supported network or another event stated before purchase. Install the eSIM only when instructed and before any stated installation deadline.